Privacy Policy

Last updated: May 14, 2026

Overview

Sulphur 2 provides an online AI video generation service for creating short videos from text prompts, reference images, and related settings. This Privacy Policy explains what information may be collected or processed when you visit the website, create an account, purchase credits, submit generation requests, download outputs, or contact support.

By using Sulphur 2, you understand that AI video generation requires us to process the prompts, uploaded files, generation settings, and account data needed to operate the service. We write this policy in plain language so creators can understand what information is involved before using the product.

Information We Collect

We may collect information you provide directly, including account details, email address, authentication data, prompts, uploaded reference images, generation settings, support messages, feedback, and information submitted through forms on the website.

When you use the generator, we may process generation-related information such as prompt history, task status, selected mode, aspect ratio, duration, resolution, credit usage, generated video files, download activity, and error messages connected to a generation task.

We may also collect technical and usage information automatically, including IP address, browser type, device type, operating system, language settings, referring pages, pages viewed, clicks, approximate location derived from IP address, cookies, local storage identifiers, security logs, analytics events, and performance data.

Prompts, Uploads, and Generated Videos

Sulphur 2 processes prompts, uploaded images, and generated outputs so the service can create, store, display, and deliver AI videos. You should avoid submitting sensitive personal information unless it is necessary for your intended use and you have the right to provide it.

Generated videos may be stored in your account history so you can review or download them later. We may also process generation data for troubleshooting, abuse prevention, security review, payment dispute handling, service reliability, and product improvement where permitted by law.

You are responsible for the prompts, images, and other materials you submit. Do not upload private, confidential, copyrighted, or personal materials unless you have the required rights and permissions.

How We Use Information

We use information to provide text-to-video and image-to-video generation, manage user accounts, maintain login sessions, track credit balances, process purchases, deliver generated videos, respond to support requests, prevent fraud and abuse, improve product reliability, fix bugs, measure site performance, enforce our policies, and comply with legal obligations.

We may use analytics and measurement data to understand which pages, controls, and workflows need improvement. This helps us improve onboarding, page speed, pricing clarity, prompt guidance, and generation reliability.

We may send service-related messages about account access, payments, credit delivery, policy updates, security events, or important product changes. We do not use service emails as a reason to send unrelated messages.

Cookies and Similar Technologies

Sulphur 2 may use cookies, local storage, analytics identifiers, and similar technologies to keep users signed in, remember preferences, protect accounts, measure performance, understand traffic, detect abuse, and operate payments or checkout flows.

You can manage cookies through your browser settings. Blocking essential cookies may prevent login, checkout, generation history, or other core features from working correctly.

Payments and Credits

If you purchase credits, payment information may be handled by third-party payment processors. We do not need to store full card numbers when payment processing is handled by a payment provider.

We may store order records, transaction references, credit balances, credit usage, invoice information, refund records, and related account data as needed to operate the service, resolve billing issues, prevent fraud, maintain accounting records, and comply with legal obligations.

How We Share Information

We may share information with service providers that help us operate hosting, storage, databases, authentication, payments, analytics, security, email delivery, customer support, and AI generation infrastructure. These providers may process information only as needed to support the service.

We may also share information with payment processors, fraud-prevention providers, professional advisors, authorities, courts, regulators, or other parties when required by law or when necessary to protect rights, security, safety, users, or the integrity of the service.

We do not sell your personal information for money. If applicable privacy laws define certain analytics or measurement activity as a sale or sharing of personal information, you may have rights to opt out as described by those laws.

Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain accounts, deliver credits, store generation history, process payments, provide support, prevent abuse, resolve disputes, enforce agreements, and meet legal or accounting obligations.

Retention periods may differ by data type. Account records may be kept while your account is active. Payment and order records may be kept for financial and legal reasons. Prompts, uploads, and generated videos may be retained for history, downloads, troubleshooting, and abuse prevention unless deleted under available account controls or a valid request.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent or opt out of certain analytics or sharing activities where applicable law provides those rights.

To make a privacy request, contact us at `support@sulphur2.net`. We may need to verify your identity before fulfilling a request. Some requests may be limited by fraud-prevention needs, billing records, legal obligations, security requirements, dispute resolution, or core service functionality.

International Users

Sulphur 2 may be operated from, and your information may be processed in, countries other than where you live. These countries may have privacy and data protection laws that differ from your local laws.

Where required, we use appropriate safeguards for international transfers of personal information.

Children's Privacy

Sulphur 2 is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You are responsible for keeping your account credentials secure and for notifying us if you believe your account has been compromised.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date above, post a notice on the website, or use another reasonable method to inform users.

Your continued use of Sulphur 2 after an update means the revised policy applies to your use of the service.

Contact

For privacy questions or requests, contact us at `support@sulphur2.net`.